Refund policy

Refund & Return Policy

Last Updated: June 9, 2026

At ShopAsyn, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Refund & Return Policy below.

Return Eligibility

We accept returns for eligible items within 14 days of delivery.

To qualify for a return, items must:

  • Be unused, unworn, and unwashed

  • Be in their original condition

  • Have all original tags attached

  • Be returned in the original packaging where possible

  • Not show signs of wear, damage, stains, odors, or alteration

We reserve the right to reject returns that do not meet these conditions.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

  • Underwear and intimate apparel

  • Socks (if packaging has been opened)

  • Swimwear without hygiene liners

  • Gift cards

  • Final sale or clearance items marked as non-returnable

  • Customized or personalized products

How to Request a Return

To initiate a return:

  1. Contact our support team within 14 days of receiving your order.

  2. Include your order number and reason for return.

  3. If approved, we will provide return instructions.

  4. Ship the item back to the address provided.

Items returned without prior authorization may not be accepted.

Return Shipping Costs

Unless the item is defective, damaged, or incorrect, customers are responsible for return shipping costs.

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival.

If you receive:

  • A damaged item

  • A defective product

  • An incorrect item

Contact us within 48 hours of delivery with photos showing the issue.

If approved, we will provide a replacement, store credit, or refund at no additional cost to you.

Refunds

Once your return is received and inspected, we will notify you of the outcome.

If approved, your refund will be processed to the original payment method.

Please allow:

  • 3–5 business days for inspection and approval

  • Additional processing time depending on your bank or payment provider

Original shipping fees are generally non-refundable unless the return is due to our error.

Exchanges

We currently offer exchanges for:

  • Incorrect sizes (subject to availability)

  • Damaged or defective items

  • Incorrect items received

If the requested replacement is unavailable, a refund or store credit may be offered.

Order Cancellations

Orders may be canceled before they have been processed or shipped.

Once an order has been shipped, it cannot be canceled and must follow the return process outlined above.

Refused Deliveries

If a package is refused or returned due to an incorrect shipping address provided by the customer, shipping charges may be deducted from any eligible refund.

Fraud Prevention

ShopAsyn reserves the right to refuse returns, refunds, or exchanges in cases of suspected fraud, abuse of our return policy, or violations of our Terms of Service.

Contact Us

For questions regarding returns or refunds, please contact us:

ShopAsyn

Website: www.shopasyn.com

We are committed to resolving issues fairly and providing the best possible shopping experience for our customers.